Nrt Cab Terms and Conditions

1. Service Provision
   The drivers offer transportation services to passengers using the Nrt Cab mobile application. The Nrt Cab app acts as the platform connecting the drivers and passengers, facilitating ride requests and matching passengers with available drivers. To access the Services on nrtcab.com, you must register for the Service. Registration on nrtcab.com is free.

2. Additional Charges

   • $2.00 per ‘on the way stop’
   • $5.00 for 10 minutes of wait time

3. Lost Objects
   Lost object(s) shall be returned to the police station office within twenty-four (24) hours of its discovery.

4. Payment from Passengers
   Nrt Cab is a hybrid model that consists of online payment and cash payments. Nrt Cab drivers can receive their payments directly from passengers except for the rides paid online on the Nrt Cab app. Passengers can pay for their rides online on the Nrt Cab app, in cash, or through other accepted payment methods, such as Interac or other electronic payment options.

5. Cash Upfront Policy
   Nrt Cab drivers must receive payment upfront except for the rides paid online via the app to “confirm trip cost” prior to the ride.

6. Fare
   All fares are tax-inclusive.

7. Receipt
   Receipts are electronically provided via the app directly to the customer’s email.

8. Commission or Service Fee
   To use the Nrt Cab platform and access passengers, Nrt Cab drivers agree to pay a fixed commission (service fee) to Nrt Cab for each completed ride. This commission is deducted directly from the fare collected by the driver.

9. Digital Pricing Lists
   Nrt Cab provides customers with digital pricing lists that outline the fees for different routes and services offered through the platform. Nrt Cab drivers are required to have access to these pricing lists either as digital copies on their devices or in printed paper format to ensure transparency and accurate fare quoting. Changes will not be made to pricing without thirty days notice to both passengers and drivers.

10. Independent Business Relationship
    The drivers and Nrt Cab maintain an independent business relationship. Drivers have the freedom to choose their availability and can decide which rides to accept. They are responsible for their own expenses, including vehicle maintenance, insurance, license, and fuel. Drivers have the flexibility to work with other rideshare companies or have other sources of income and are not bound by exclusive agreements with Nrt Cab.

11. Eating and Drinking
    Eating and drinking in a driver’s vehicle is prohibited.

12. Restricted Activities
    You agree that you will use the Services in a manner consistent with any and all applicable laws and regulations. We reserve the right, but are not obligated, to investigate and suspend or terminate your participation in Nrt Cab if you have misused the Nrt Cab Platform or the Services, or behaved in a way which could be regarded as inappropriate or whose conduct is unlawful or illegal.

13. Refusal of Service
    Each and every situation must be measured on its own merit by the driver. The TNC driver shall serve the first person requiring the service, except when the prospective passenger:

    • Is disorderly or abusive; or
    • Is in possession of an animal other than a guide animal, and you do not agree to take animals within your vehicle
    • Refuses to state his final destination upon entering the car;
    • Has not paid a previous fare;
    • Refuses to pay in advance;
    • The driver fears for his safety.

14. TNC Drivers

    • Must be familiar with the Niagara Region and a Niagara area resident.
    • All contractors shall be neatly dressed, well-groomed, neat, and clean in personal appearance.
    • Must pass a criminal background check (have no on-going/current charges) and a Vulnerable Sector Check. Drivers must provide proof of a valid Ontario license – G licensed drivers are accepted.
    • Ownership, license, insurance, and TNC license must be in the car at all times.

15. Prohibition
    TNC drivers are strictly prohibited from taking passengers’ personal information such as phone numbers or making direct bookings with passengers.

16. TNC Vehicles

    • Drivers must ensure that their vehicle is clean, inside and outside weather permitting.
    • All TNC vehicles must be free of body damage, and any damage must be reported and repaired within thirty (30) days.
    • The identifying Nrt Cab vinyl logo must be displayed on the vehicle’s front right windshield.
    • All seatbelts are to be functional and available for use by passengers at all times. TNC drivers are responsible for ensuring that passengers under the age of 16 are wearing seat belts.
    • Safety Standards Certificate provided every six months or annually based on the year appearing on the permit or ownership as issued by the Ministry of Transportation. Between two to seven years of age, a valid motor vehicle inspection certificate is required annually. Greater than seven years of age, a valid motor vehicle inspection certificate is required every six months.

17. Drivers Insurance
    Each TNC driver must have a minimum of 2 million Liability coverage insurance policy as well as a 6A or 6U endorsement to allow for ride-sharing in their personal vehicle.